Delete your Scena account

How to delete your account in the Scena app, made by Scena (Scena Labs LLC), and the data associated with it.

In the app

Open Scena and go to Settings.
Under Account, tap your name to open the Account page.
Tap Delete account. Scena shows what will be deleted. Nothing is deleted yet.
Tap Delete account, then Delete to confirm.

If Scena asks you to sign in with Google again, do that, then confirm. Deletion can't be undone.

Without the app

Email us and we'll delete your account for you.

Send it from the email address of the Google account you use with Scena, with the subject "Delete my account". We'll confirm and delete within 30 days.

What we delete

your account;
your reels and edit history;
saved scene versions;
saved looks;
your Instagram connection (we also revoke Scena's access to your Instagram account);
publish records;
uploaded videos, "Bring it to life" clips and other clips;
your sessions (you are signed out everywhere);
your usage events (crash reports expire on their own within 90 days).

What we keep, and for how long

Server logs: about 30 days, then they age out.
Backup copies of uploaded videos and clips: up to 7 days.
Media analysis cache, music maps and title cache: kept to avoid re-analysis. These entries are not linked to your name, email or account.
A deletion record: kept for 90 days, with no personal information, as proof the request was completed.

We may keep information longer when the law requires it, or to resolve disputes and enforce our agreements.

Not affected

Reels you already posted to Instagram or TikTok, or saved to your phone's gallery, are not deleted. Delete those in Instagram, TikTok or your gallery. To remove data on your device, delete the app.

Delete some of your data (without deleting your account)

A reel: on Your reels, press and hold the reel, tap Delete, then tap Delete again to confirm. This deletes the reel, its edit history, saved versions and Smart edit results from our servers.
A saved look: if you have any, in Settings → Looks → My looks, open the look's menu (tap the look on Android, or its ⋯ on iPhone), then tap Delete.
Usage data or crash reports: in Settings → Privacy, turn off "Share usage data" or "Send crash reports". This stops collection on that device and deletes anything not yet sent.
Your Instagram connection: in Settings → Connected accounts, tap Disconnect next to Instagram (on Android, tap Manage, then Disconnect). This deletes the stored connection and its access token.
Scan data: in Settings → Sizzle, tap Forget scan data. This only appears if you use moment suggestions (Sizzle). Scan data is kept only on your phone.
Anything else: email support@getscena.com from the email address of the Google account you use with Scena, with the subject "Delete some of my data". Tell us what you want deleted. We'll confirm within 30 days.

Removed Scena from your Facebook settings?

Removing Scena in your Facebook or Instagram settings (Apps and websites) stops Scena's access to your Instagram account. To have us delete your Instagram connection and the other data we hold about you, email support@getscena.com from the email address of the Google account you use with Scena, with the subject "Delete my account". We'll confirm and delete within 30 days.

See our privacy policy for the full details. Questions: support@getscena.com.